Our Reviews
Zachary A|2025 GMC 1500 Sierra
Confirmed Sales Customer
4/25/2025
Great sales person and got me the deal i was looking for. I’m very satisfied with my new lease of a 2025 GMC Sierra
Michael Ingham
4/27/2025
Zachary, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
batavia, NY
Ronald R|2025 GMC Sierra 1500
Confirmed Sales Customer
4/26/2025
Very good
Carrissa Novitske
4/28/2025
Ronald, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
BATAVIA, NY
Marcie S|2025 Chevrolet Equinox
Confirmed Sales Customer
4/29/2025
The process was smooth and easy with Carissa
Carrissa Novitske
4/30/2025
Marcie, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We look forward to your next visit! Take care!
Rochester, NY
Michael G|2025 GMC Terrain
Confirmed Sales Customer
4/29/2025
tim hodge did an excellent job of selling me a suv. very profressional!
Timothy Hodge
4/30/2025
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We sincerely value your business and look forward to your next visit!
Batavia, NY
Jeffrey W|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
4/29/2025
This is my third truck that I purchased from the dealership with the help of my salesperson, Daryl Griswold. From my first to my third, Daryl has always gone the extra mile to make sure I was completely satisfied and treated fairly and honestly. He has been a fixture of the salesfloor, a hard worker, and always available to help with follow-up issues after delivery.
Daryl Griswold
4/30/2025
Jeffrey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Le Roy, NY
Timothy S|2020 Chevrolet Equinox
Confirmed Service Customer
4/28/2025
Good customer service
4/29/2025
Timothy, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Batavia, NY
Tina G|2020 Chevrolet Equinox
Confirmed Service Customer
4/30/2025
Very thorough and prompt
5/1/2025
We are very happy to have provided you with such a positive experience! We hope you have a great day!
Churchville, NY
Kathleen H|2025 Chevrolet Equinox
Confirmed Sales Customer
5/1/2025
We are very happy with the dealership and our salesman, Jim Dykstra. This was my Daughter's first experience buying a vehicle. He made it very easy. He clearly explained the process and answered all our questions. Very knowledgeable on the SUV we were buying. Would definitely recommend this dealership and in particular, Jim!
James Dykstra
5/2/2025
Kathleen, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Bergen, NY
Linda W|2025 Chevrolet Traverse
Confirmed Service Customer
5/1/2025
My daughter-in-law brought my car in for an oil change because I have Covid. She said there was oil on the door and steering wheel when they gave her back my car. She went in to tell them and they gave her a coupon for free detail next time. This is not the first time I’ve been disappointed with Leroy Bob Johnson. My dad has used Bob Johnson forever and even was his golfing partner back in the day. I won’t be buying another car from your place
5/2/2025
Linda, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at (585) 768-2251 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Brockport, NY
William C|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/14/2025
I have a steering problem that is all over the internet with the same vehicle. They said its normal. This is not true as it just started doing this.
5/15/2025
William, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 768-2251 when you have a chance. Thank you, and we look forward to hearing from you.
Linwood, NY
Michele K|2020 GMC Canyon
Confirmed Service Customer
5/19/2025
It was a excellent experience with no issues or problems. I started in the morning and by 5:00 in the afternoon I had a new vehicle in my driveway.
5/21/2025
Michele, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
STAFFORD, NY
Michael F|2025 GMC Sierra 1500
Confirmed Sales Customer
4/30/2025
It was such a pleasure working with John and Ryan over at Bob Johnson, Gmc in Leroy, every aspect of getting the deal completed in every phase was so easy. It was such a pleasure to work with these guys, and I have recommended four of my other friends to go out to this dealership to purchase a new vehicle.! I can’t say enough about how well everything went
Ryan Flagg
5/2/2025
Michael, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks for the recommendation, and have an amazing day!
Rochester, NY
Merle W|2022 Chevrolet Trax
Confirmed Service Customer
5/1/2025
It was great
5/2/2025
Merle, thank you so much for the positive review! We can't wait to see you again, have a great day.
Batavia, NY
Daniel J|2025 GMC Sierra 1500
Confirmed Sales Customer
5/2/2025
The whole purchase went smoothly. Staff was pleasant and professional.
Shane Hogan
5/3/2025
Daniel, we want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
Rochester, NY
Jaime A|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
5/7/2025
The service advisor was wonderful. However, we were given one quote and then two days later given a higher one which of course we had to pay because we needed our truck back.
5/8/2025
Jaime, we really appreciate your feedback! Please reach out to us at (585) 768-2251 so we may identify ways to improve your experience.
Le Roy, NY
Kevin W|2025 GMC Canyon
Confirmed Service Customer
5/14/2025
Great service would recommend
5/15/2025
Kevin, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Buffalo, NY
Pamela D|2025 Chevrolet Trax
Confirmed Sales Customer
5/21/2025
everyone was professional and helpful in getting my car on the road. Cudos to Daryl for all his help.
Daryl Griswold
5/22/2025
Pamela, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We sincerely value your business and look forward to your next visit!
Batavia, NY
Jane V|2025 Chevrolet Equinox
Confirmed Service Customer
5/23/2025
Everyone is very accomodating
5/23/2025
Jane, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Perry, NY
Jennifer S|2025 Chevrolet Equinox
Confirmed Sales Customer
5/23/2025
Our salesman Tim Hodge was extremely helpful deciding what car would be best choice for me, caring and friendly it was a pleasure working with, his experience with the dealership is clearly apparent in helping people Thankyou Tim
Timothy Hodge
5/24/2025
Jennifer, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hilton, NY
Angela H|2025 Chevrolet Traverse
Confirmed Sales Customer
5/21/2025
Carrissa was welcoming, easy to talk to and personable.
Carrissa Novitske
5/22/2025
Angela, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Le Roy, NY
Donald F|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/22/2025
Great service from Tim Hodge
Timothy Hodge
5/23/2025
Donald, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Byron, NY
Douglas R|2024 GMC Terrain
Confirmed Service Customer
5/23/2025
Got my SUV in right away no problems
5/25/2025
Douglas, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
ALBION, NY
William S|2025 Chevrolet Trax
Confirmed Sales Customer
5/28/2025
Everything went well. Second vehicle i have purchased inasmuch two years. Mike was extremely accommodating.
Michael Ingham
5/28/2025
William, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Batavia, NY
Kyle N|2025 Chevrolet Trax
Confirmed Service Customer
5/29/2025
Really liked the laid back feeling of Ryan. Made us feel very comfortable from start to end. Great job Ryan.
5/30/2025
Kyle, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Scottsville, NY
Thomas P|2024 Chevrolet Trax
Confirmed Service Customer
6/4/2025
Always professional, courteous. Wait time is always low.
6/5/2025
Thomas, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wyoming, NY
Mitch K|2025 GMC HUMMER EV SUV
Confirmed Sales Customer
6/9/2025
My salesman, Mike Ingham was incredible during my purchase. He was very knowledgeable, friendly and made everything as seamless as possible. The numbers were clear and I knew exactly what I was signing for which made the whole process enjoyable. I would definitely recommend them.
Michael Ingham
6/10/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Henrietta, NY
Howard H|2019 Chevrolet Traverse
Confirmed Service Customer
6/10/2025
Heather Grainy was such a help during our whole experience starting with us trying to get a tow for the vehicle and was there through the whole process. You have a star representative in her.
6/11/2025
Howard, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Chevrolet, GMC and we hope to see you again soon!
BATAVIA, NY
Michael F|2025 GMC Sierra 1500
Confirmed Sales Customer
5/23/2025
Tim Hodge once again comes through for me and helps me get a great vehicle.
Timothy Hodge
5/24/2025
Michael, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Massena, NY
Donald D|2025 Chevrolet Equinox
Confirmed Sales Customer
5/23/2025
Daryl was great, treated us very well through the whole process!
Daryl Griswold
5/26/2025
Donald, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. Thank you again for choosing Bob Johnson Chevrolet, GMC and we hope to see you again.
Batavia, NY
John G|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/27/2025
Mike was attentive and did great at understanding our needs and preferences for then new truck purchase. He worked diligently to facilitate the sale and we left feeling that we ended up with a good value.
Michael Ingham
5/28/2025
John, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Caledonia, NY
Scott B|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
6/2/2025
I am completely satisfied and would highly recommend this dealership to all my friends and family. We’ve purchased several vehicles here and have consistently received professional, prompt, and courteous service every time.
Daryl Griswold
6/4/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Johnson Chevrolet, GMC. Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Hilton, NY
Joseph L|2024 GMC Canyon
Confirmed Sales Customer
6/3/2025
Great service. Happy with our salesman no pressure very professional.
Shane Hogan
6/4/2025
Joseph, our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
Zephyrhills, FL
Isabella C|2025 GMC Acadia
Confirmed Sales Customer
6/3/2025
Such a wonderful experience everyone was super knowledgeable and friendly
Shane Hogan
6/4/2025
Isabella, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
Rush, NY
Donald L|2025 Chevrolet Malibu
Confirmed Sales Customer
6/9/2025
It was a pleasure working with Shane Hogan. He was knowledgeable, efficient and personable.
Shane Hogan
6/10/2025
Donald, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! If you have any further questions, please give us a call. We're always happy to help!
Pavilion, NY
Mary Anne A|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/12/2025
Service was very good.
6/13/2025
Mary, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
LE ROY, NY
Thomas K|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/13/2025
Scheduling was very easy and everyone was on time.
6/13/2025
Thomas, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pavilion, NY
Timothy M|2021 GMC Acadia
Confirmed Service Customer
6/15/2025
Great service was great. Work done on my vehicle was done quick
6/15/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Le Roy, NY
Angelo G|2025 Chevrolet Equinox
Confirmed Sales Customer
6/19/2025
We have been buying vehicles from Bob Johnson for over 20 years and so have our children and have been very satisfied with the salesmen and the service department. Our recent lease salesman was Daryl, who we have had before and we couldn’t be more satisfied with the job he does, thank you!
Daryl Griswold
6/20/2025
Angelo, thank you for choosing Bob Johnson Chevrolet, GMC as your first choice for all your automotive needs! We look forward to your next visit! Take care!
Le Roy, NY
Suzanne B|2023 GMC Terrain
Confirmed Service Customer
6/20/2025
There seems to be a disconnect between the dealership and the myGMC app. The app allows me to apply a coupon but because there is no physical coupon apparently the dealership will not honor it.
6/23/2025
Thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (585) 768-2251 so we can assist you further.
Le Roy, NY
Adam C|2021 Buick Encore GX
Confirmed Service Customer
6/22/2025
Very friendly service
6/23/2025
Adam, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Le Roy, NY
Rick U|2022 Chevrolet Equinox
Confirmed Service Customer
6/23/2025
You have some of the nicest staff there especially Abby
6/25/2025
Rick, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC - Service. If you have any further questions, please give us a call. We're always happy to help!
BATAVIA, NY
Anthony P|2017 Chevrolet Cruze
Confirmed Service Customer
6/26/2025
Bob Johnson’s service in LeRoy always goes the extra mile to service your vehicle and get you on your way.
6/27/2025
Anthony, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LE ROY, NY
Lacie S|2025 GMC GMC Terrain
Confirmed Sales Customer
7/2/2025
Carissa was amazing to work with. I texted her what I was looking for and she had my vehicle ready to go the next day!
Carrissa Novitske
7/5/2025
Lacie, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We hope you have a great day!
Stafford, NY
Jessica K|2025 Chevrolet Equinox
Confirmed Sales Customer
6/17/2025
Working with Mike Ingham was one of the best experience I have had when looking and making a purchase into a new vehicle. His patience, and understanding of what I was looking for and needed to even be able to make a decision was truly amazing.
Michael Ingham
6/18/2025
Jessica, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We sincerely value your business and look forward to your next visit!
Batavia, NY
Donna B|2021 Buick Enclave
Confirmed Service Customer
6/18/2025
Friendly people to deal with.
6/19/2025
Donna, thank you for your kind words and this wonderful review! We hope to see you soon!
Scottsville, NY
Theresa J|2025 GMC Terrain
Confirmed Sales Customer
6/25/2025
I have leased my last three cars from Leroy Bob Johnson and dealing with Tim Hodge for all my transactions. He has always made the transactions an easy experience. This time, due to an illness, all of our conversations about what I wanted was done over the phone.. One trip to the dealership and I drove home with my new leased suv..
Timothy Hodge
6/26/2025
Theresa, our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
Geneseo, NY
Rod F|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/26/2025
Very courteous and professional. Took my truck in as soon as I got there for my appointment. I was kept informed of findings.
6/27/2025
Rod, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Darien Center, NY
Donna K|2018 GMC Canyon
Confirmed Service Customer
6/27/2025
Heather is great!! Very helpful and pleasant!
6/29/2025
Donna, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. We hope to see you soon!
LEICESTER, NY
Charles L|2023 Chevrolet Equinox
Confirmed Service Customer
7/1/2025
great service
7/2/2025
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
Corfu, NY
Matthew H|2025 Chevrolet Traverse
Confirmed Sales Customer
7/2/2025
We live an hour and a half away and have a very busy household. We asked about making a singular trip out to drop our trade off and pick the new one up and it was made to happen, with no hiccups. Ryan was absolutely amazing through the entire process, as was Don. The best car buying experience we have had and we will definitely come back to buy from here again!
Ryan Flagg
7/4/2025
Matthew, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Auburn, NY
Deborah R|2025 Chevrolet Equinox
Confirmed Sales Customer
7/9/2025
They made the experience of buying my car very easy. Looked at it on Saturday and picked up on Monday.
Daryl Griswold
7/11/2025
Deborah, thank you so much for your positive comments about Bob Johnson Chevrolet, GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
Batavia, NY
Logan D|2025 GMC Sierra 1500
Confirmed Sales Customer
7/3/2025
Great service and a great deal!
Shane Hogan
7/6/2025
Logan, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
Massena, NY
Tammy W|2025 Chevrolet Malibu
Confirmed Sales Customer
7/4/2025
Excellent experience. My sale's rep made it a great experience. He is down to earth which is awesome and he made the process painless and I will return there and tell everyone about the excellent experience with Bob Johnson's. Thank you Justin your the best...
Justin Allbright
7/7/2025
Tammy, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
perry, NY
Chad F|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
7/5/2025
Exceptional service
Timothy Hodge
7/8/2025
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Lima, NY
Jeffrey B|2025 GMC Yukon
Confirmed Sales Customer
7/9/2025
Anthony’s time that he took to show us a car after hours was what had us coming back. He is definitely an incredible asset to your company. Ryan did great finalizing the transaction. Our experience couldn’t be any better!
Ryan Flagg
7/10/2025
Jeffrey, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Linwood, NY
Ronald R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/14/2025
This was the best experience I ever had on a purchase of a chevy silverado with Daryl griswold at bob johnsons in leroy ny I thought I couldn't ever be able to get into a truck but it went smooth and I guess if your happy with the out come then that's what matters so I do recommend bob johnsons in leroy ny for being kind and customer attentive which meant alot to me thanks again Daryl.
Daryl Griswold
7/15/2025
Ronald, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for the recommendation, and have an amazing day!
Silver Springs, NY
Donna M|2025 GMC Canyon
Confirmed Sales Customer
7/18/2025
Tim Hodge, Steve Loonan, and Neal Tyrrell were an absolute pleasure to work with! Love my GMC Canyon. Only downside was your dealership received everything as promised from me but yet I have to wait to receive the difference in equity of my trades! The owners may want to rethink how they deal with a customer like this.
Timothy Hodge
7/21/2025
Donna, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Carthage, NY
Thomas P|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/20/2025
Great experience. I really don't appreciate having to use my card to pay. I rather pay cash.
7/22/2025
Thomas, we appreciate you taking the time to leave us this feedback. Thank you for leaving feedback. Please reach out to us at (585) 768-2251 so we may identify ways to improve your experience.
STAFFORD, NY
John H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/9/2025
Very pleasant experience, knowledgeable sales professional.
Shane Hogan
7/11/2025
John, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! If you have any further questions, please give us a call. We're always happy to help!
Warsaw, NY
Karisah D|2026 Chevrolet Trailblazer
Confirmed Sales Customer
7/11/2025
It did not take long to get everything handled. My questions were answered thoroughly and I got the best deal possible on my new car.
Daryl Griswold
7/14/2025
We appreciate you taking the time to leave us this feedback. We hope you have a great day!
Bloomfield, NY
Teresa O|2026 Chevrolet Equinox
Confirmed Sales Customer
7/11/2025
Great experience, staff were very helpful.
Timothy Hodge
7/14/2025
Teresa, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
East Bethany, NY
Duane M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
7/12/2025
Came in for engine warning light. Nothing was resolved. Purchased 1 week prior. Windshield wipers needed replacement. On way home following found rear 3rd brake light not functioning. Was a inspection ever done prior to the sale of the vehicle?
7/14/2025
We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (585) 768-2251 at your earliest convenience to discuss how we can turn this experience into a positive one.
Oakfield, NY
David B|2025 GMC Sierra 1500
Confirmed Sales Customer
7/16/2025
Everyone at Bob Johnso Leroy was very easy and enjoyable to work with. They worked together to provide us with what we thought was a very good process that was freindly and considerate for our needs. Thank you for an exceelnt job. Rare these days!!!
Ryan Flagg
7/17/2025
David, thank you so much for your positive comments about Bob Johnson Chevrolet, GMC! We sincerely value your business and look forward to your next visit!
Canandaigua, NY
Sonya S|2026 Chevrolet Equinox
Confirmed Sales Customer
7/18/2025
Shane was a GREAT salesman!! This was the second time we’ve dealt with him and would go back again and recommend him to anyone!! Only thing a little disappointing was the wash/wax job that was supposed to have been done at time of pick up!! It looked like a rinse only, grease on the rims that was on there at the time we looked at the car in the lot.
Shane Hogan
7/21/2025
Sonya, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Holley, NY
Leigh Ann S|2025 GMC Acadia
Confirmed Sales Customer
7/22/2025
Been going there for years, always leave happy
Timothy Hodge
7/23/2025
Leigh, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Chevrolet, GMC and we hope to see you again soon!
Hilton, NY
William D|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
7/23/2025
Convenient and nice people
7/24/2025
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
E BETHANY, NY
Julie M|2026 Chevrolet Equinox
Confirmed Sales Customer
7/25/2025
Bob Johnson Leroy was great to deal with.
Timothy Hodge
7/27/2025
Julie, thank you so much for your positive comments about Bob Johnson Chevrolet, GMC! If you have any further questions, please give us a call. We're always happy to help!
Batavia, NY
Daniel T|2023 GMC Sierra 1500
Confirmed Service Customer
7/25/2025
Everything got fixed and in a timely manner.
7/27/2025
Daniel, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Mount Morris, NY
Logan C|2025 Chevrolet Trax
Confirmed Sales Customer
7/28/2025
Carissa was very helpful and made the process very easy.
Carrissa Novitske
7/30/2025
Logan, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!
Batavia, NY
James A|2026 Chevrolet Equinox
Confirmed Sales Customer
7/28/2025
Carrissa Novitske has been selling me cars for years at Bob Johnson in Leroy. She has always done a great job with email communications throughout out the process. Stress free as always with Carrissa.
Carrissa Novitske
7/28/2025
James, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Brockport, NY
Marilyn B|2025 Chevrolet Blazer
Confirmed Sales Customer
7/29/2025
Tim Hodge was great to work with!!!
Timothy Hodge
7/30/2025
Thanks for highlighting Marilyn who helped make this such a great experience! Thank you again for choosing Bob Johnson Chevrolet, GMC and we hope to see you again.
Bergen, NY
Marc H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/1/2025
I always have an amazing experience at the dealership. The staff is very friendly and they get the job done quickly
8/4/2025
Marc, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
East Bethany, NY
Thomas R|2022 GMC Terrain
Confirmed Service Customer
8/1/2025
Well I have had the car 3 weeks now and didn’t know the oil and air filter , had already been changed , the gauges weren’t reset and I took it to Leroy , and had the oil changed again , they were very nice and confused as much as I was
8/4/2025
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Le Roy, NY
Ian W|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/1/2025
Quick
Shane Hogan
8/4/2025
Ian, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Batavia, NY
Mark E|2025 Chevrolet Blazer
Confirmed Sales Customer
7/22/2025
Salesman Shane Hogan is always a true professional. I have bought several vehicles from him now and will continue to do so.
Shane Hogan
7/23/2025
Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Massena, NY
Louise C|2024 Chevrolet Equinox
Confirmed Service Customer
7/22/2025
The service writer was very thorough and helpful.
7/23/2025
Louise, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Caledonia, NY
Edward A|2026 Chevrolet Equinox
Confirmed Sales Customer
7/23/2025
Jim Dykstra listened to all are needs and directed us towards the car we wanted. We have bought our last 5 cars from him and continue to be extremely satisfied with him and Bob Johnson Chevrolet
James Dykstra
7/24/2025
Edward, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Pelle A|2025 Chevrolet Traverse
Confirmed Service Customer
7/29/2025
Heather was friendly, professional & efficient.
7/30/2025
Pelle, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Le Roy, NY
James D|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
7/29/2025
Friendly and informative service!!
Daryl Griswold
7/30/2025
James, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Portageville, NY
Mark H|2025 GMC 1500 Sierra
Confirmed Sales Customer
7/30/2025
Shane Hogan stayed late to meet us, he had the truck information and found the truck for us great job very knowledgeable. We were at total ease during the sale no pressure. Don in finance also very helpful. Thank you
Shane Hogan
7/31/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DeBary, FL
Laurie A|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/4/2025
Carrissa did a wonderful job in getting me a vehicle. She went over and beyond in making me happy. I am very very pleased with the vehicle Thank You sooooooo much Carrissa
Carrissa Novitske
8/6/2025
Laurie, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We sincerely value your business and look forward to your next visit!
Batavia, NY
Jennifer V|2025 Chevrolet Trailblazer
Confirmed Service Customer
8/4/2025
Very professional
8/6/2025
Jennifer, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We are always more than happy to assist you if anything else comes up. Take care!
Le Roy, NY
Theresa K|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/4/2025
When we first walked in, the whole atmosphere of the place was welcoming and friendly. We had an appointment with Carrissa N., and one of your salesmen promptly let her know we were there, and even offered us a beverage. Now, about Carrissa: Both my wife and I, at our age, have dealt with with many dealerships and salespeople. I have to say, most of those dealings were bad. Some were awful. There were many times we just walked out. Not this time! Carrissa is, hands down the best car salesperson we have ever had. She was very professional, and extremely knowledgeable (And, believe me, my wife can ask a lot of detailed questions!) Also, Carrissa is a naturally friendly, easy-to-be-around, person. Never once was she pushy, nor did she try the old, tired, hard-sell ploys. We never want to buy or lease another vehicle from anyone but her. Ever. We hope you know what an exemplary employee you have in her. (P.S. Rest assured this review is ours alone, without any prompting or coercion. She was highly recommended by a friend, and we were not disappointed. Call me if you have any questions, please. [585-813-9307] It's not often you can speak this highly of someone.)
Carrissa Novitske
8/6/2025
Theresa, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Batavia, NY
John T|2024 Chevrolet Colorado
Confirmed Service Customer
8/10/2025
Oil, Service, rotate done , Thanks.
8/12/2025
We really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Batavia, NY
Samantha V|2024 GMC Yukon
Confirmed Service Customer
8/14/2025
I was having customization completed on a new vehicle I purchased. Dylan the tech was outstanding. He did a wonderful job.
8/16/2025
Samantha, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
Le Roy, NY
Scott J|2022 GMC Terrain
Confirmed Service Customer
8/14/2025
Awesome service. Very fast and everyone was very friendly.
8/16/2025
Scott, it is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
Stafford, NY
Frederick G|2024 Chevrolet Trax
Confirmed Service Customer
8/14/2025
I never had my car serviced in 8/13. But I changed to Ken Barrett anyways because they have real cable TV I. T h e waiting area, and coffee made in a normal pot.
8/16/2025
Thank you for your feedback. We apologize for the inconvenience. If you believe you have received the survey in error, you can unsubscribe by clicking on 'Unsubscribe' at the bottom of the survey email invitation. Thanks!
BATAVIA, NY
Amy C|2024 Chevrolet Tahoe
Confirmed Service Customer
8/14/2025
Tire rotation wasn’t completed
8/16/2025
We regret to hear that your experience with us was not a more positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (585) 768-2251.
Cowlesville, NY
Robert H|2019 Buick Encore
Confirmed Service Customer
8/15/2025
Work was done in a timely fashion and curteous.
8/18/2025
Robert, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Batavia, NY
Alan R|2025 Chevrolet Trax
Confirmed Sales Customer
8/15/2025
I was happy with the two people that worked on getting this car, I thank them both.
Justin Allbright
8/18/2025
Alan, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. We sincerely value your business and look forward to your next visit!
Batavia, NY
Cheryl S|2018 Chevrolet Trax
Confirmed Service Customer
8/18/2025
Everyone was very pleasant. Abbey was excellent, very professional and pleasant. I have never received anything but the best from this company. As always I will certainly be back as well as recommending Bob Johnson in LeRoy to all my friends and family.
8/19/2025
Cheryl, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC - Service. We sincerely value your business and look forward to your next visit!
Le Roy, NY
Lori M|2020 Chevrolet Equinox
Confirmed Service Customer
8/19/2025
All I had was a yearly inspection. I was in and out in no time. They were very quick.
8/20/2025
Lori, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!
Le Roy, NY
Patrick K|2025 GMC Sierra 1500
Confirmed Sales Customer
8/21/2025
Great experience buying from Bob Johnson GMC in Leroy. Everyone was very helpful and it was a seamless experience.
Shane Hogan
8/22/2025
Patrick, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Canandaigua, NY
William O|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/22/2025
Every Buddy was very good from the start to the end
Douglas Curry
8/24/2025
William, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Perry, NY
Carol S|2026 GMC Terrain
Confirmed Sales Customer
8/22/2025
Carrissa was great.
Carrissa Novitske
8/25/2025
Carol, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. We sincerely value your business and look forward to your next visit!
Pavilion, NY
Kevin S|2022 Chevrolet Colorado
Confirmed Service Customer
8/25/2025
.
8/26/2025
Kevin, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Byron, NY
Thomas K|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/27/2025
Courteous
8/28/2025
Thomas, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
Silver Springs, NY
Terry S|2023 Chevrolet Colorado
Confirmed Service Customer
8/10/2025
Nice job well taken care of
8/12/2025
Terry, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Avon, NY
James C|2018 Chevrolet Colorado
Confirmed Service Customer
8/10/2025
Friendly sales team Low pressure
8/12/2025
James, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Medina, NY
Maryanne A|2024 GMC Canyon
Confirmed Sales Customer
8/11/2025
Manager and salesman best I've ever worked with. Would recommend highly.
Daryl Griswold
8/14/2025
Maryanne, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Le Roy, NY
Richard H|2023 Chevrolet Blazer
Confirmed Service Customer
8/14/2025
Great service
8/16/2025
Richard, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Warsaw, NY
David M|2024 Chevrolet Equinox
Confirmed Service Customer
8/14/2025
Just oil change and tire rotation. Done on time and clan inside and out.
8/17/2025
David, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Elba, NY
Lee F|2024 Chevrolet Equinox
Confirmed Service Customer
8/15/2025
Service rep was very helpful
8/17/2025
We're so happy we were able to help you out! We hope to see you soon!
AVON, NY
Adam C|2021 Buick Encore GX
Confirmed Service Customer
8/16/2025
Very friendly service
8/18/2025
Adam, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Le Roy, NY
Michael M|2022 Chevrolet Equinox
Confirmed Service Customer
8/29/2025
Oil change was completed but, never reset oil life. Not a problem but, the little things are a big plus for service.
9/1/2025
Michael, we appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
CALEDONIA, NY
Stephen F|2025 GMC Terrain
Confirmed Sales Customer
8/29/2025
It is always a pleasure dealing with Tim and your Dealership.
Timothy Hodge
9/1/2025
Stephen, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Massena, NY
Wolcott H|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/29/2025
My service was excellent; however, the reason for the service was concerning. Apparently, a rodent had gotten into the engine compartment and chewed a couple of wires, which caused the check engine light to come on. This was the reason for the service. My concern is that this is 2025 Chevy pickup with less than 6,000 miles. The truck is parked in my driveway and any parking lot that I visit. This repair is not covered by warranty and could happen again through no fault of mine. An issue such as this must occur in other vehicles, especially pickups and should be addressed from an engineering standpoint given it is not covered under warranty.
9/1/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Le Roy, NY
John D|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/9/2025
Nice job thankyou
9/10/2025
John, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Batavia, NY
Kevin O|2024 GMC Sierra 1500
Confirmed Service Customer
9/12/2025
EVERYONE IS SO KIND
9/15/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Chevrolet, GMC - Service and we hope to see you again soon!
Penfield, NY
Dennis K|2024 GMC Sierra 1500
Confirmed Service Customer
9/12/2025
Very smooth service visit. Smooth check-in , service was done in a reasonable time.
9/15/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
CHURCHVILLE, NY
Nancy K|2020 Chevrolet Traverse
Confirmed Service Customer
9/14/2025
We were experiencing transmission shuttering. We made an appointment through the app (that was about 2 wks out) to have the transmission looked at. The evening before the appt I received a call and was reprimanded for making the appointment through the app… I was told that there is only one tech that handles those problems and I should have called for this type of appt. I asked if this was not a good time to bring the car in? I was told that I was lucky they could work on the car… we dropped in off the by 8 am Thursday July 17th that evening I was called and told that a they just didn’t have a full diagnosis and could they keep the car another day.. the next day we received a call to say the transmission needed a flush and the car also needed front brakes and left and right toe links. After back and forth with the service mgr talking to the tech about the transmission flush ( because we told them it had already been flushed ) we were told that the codes stated that is what we need… feeling like we were between a rock and a hard spot we agreed to have the flush done… I can’t tell you how upset I was that the call back that we received was mostly about the other work that had to be done rather than what it was in there for and we that were charged $189.99 diagnostic fee specifically for the transmission not brakes and toe links….as expected the flush did absolutely nothing actually at times it seemed worse… after putting the recommended miles on the car I called back around August 4th to make another appointment for the transmission the appt was made for August 12th… once again the car was dropped at 8am and that evening I got a call that they didn’t have a full diagnosis and could the car stay another day… on the 13th we were called and told it needs a new transmission. By Friday August 15th they had approval from the warranty company to go ahead with the transmission replacement… we got the car back Sept 10th. We had a lively discussion with the service folks about the fact that we feel that the problem was miss diagnosed in July it should have been diagnosed then that it needed a new transmission… and financially because of this diagnosis it cost us $500 for this error rather than $100. During the discussion it came up that apparently this is a known problem with the 2020 traverse. We finally agreed to a waive of the $108 deductible free and a free oil change… which was suppose to be equal the diagnostic fee however I am not happy with this whole transaction and feel that we were taken advantage of… and we are out $400 that we shouldn’t have been charged…
9/16/2025
Nancy, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (585) 768-2251 so we can make your experience a positive one.
Batavia, NY
Lorie J|2025 Chevrolet Equinox
Confirmed Service Customer
8/30/2025
Service was very good.
9/1/2025
Lorie, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
BATAVIA, NY
Miranda W|2024 Chevrolet Trax
Confirmed Service Customer
9/8/2025
Heather was really nice and helpful. Thank you!
Batavia, NY
Daniel S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/10/2025
Abbey at the Service Center was awesome. The service preformed was done timely and the waiting area was very nice.
9/11/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
Attica, NY
Deborah J|2023 Chevrolet Traverse
Confirmed Service Customer
9/13/2025
Everything was excellent. Coffee was good.
9/15/2025
Deborah, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Akron, NY
Robert S|2024 Chevrolet Blazer
Confirmed Service Customer
9/15/2025
Could not call and get a hold of anyone kept saying I reached the after hours general mailbox . It said it all day
Le Roy, NY
Daniel C|2026 GMC Terrain
Confirmed Sales Customer
9/15/2025
Daryl is a fantastic salesman
Daryl Griswold
9/16/2025
Daniel, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Oakfield, NY
Joseph F|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/18/2025
Carrissa was very helpful and a pleasure doing business with. It was nice to have a full tank of fuel, some other dealer do not fill the tank.
Carrissa Novitske
9/19/2025
Joseph, thank you for your kind review; we are happy to pass along your comments to Carrissa here at Bob Johnson Chevrolet, GMC! We hope to see you soon!
Ransomville, NY
Elise B|2018 Chevrolet Equinox
Confirmed Service Customer
9/18/2025
Good
9/19/2025
Elise, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rochester, NY
Hailey M|2025 Chevrolet Trax
Confirmed Sales Customer
9/19/2025
Everything was very smoothly done, as well as giving me all my options and break downs of everything, making my first lease very easy to proc
James Dykstra
9/22/2025
Hailey, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Rochester, NY
Virginia S|2013 Chevrolet Spark
Confirmed Service Customer
9/19/2025
It would help if we got all the info on work needed at once, rather than edited every day. We needed an inspection, so we would think the brakes would have been noticed first.
9/22/2025
Virginia, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
LE ROY, NY
Dawn B|2025 Chevrolet Equinox
Confirmed Sales Customer
9/18/2025
Great sales man to work with and no hassle
Batavia, NY
Scott C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/20/2025
Shane was very accommodating and helpful, will be back for future vehicles
Shane Hogan
9/22/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Getzville, NY
Danny S|2026 Chevrolet Equinox
Confirmed Sales Customer
9/20/2025
Easiest process purchasing a new vehicle ever!!
Timothy Hodge
9/22/2025
Danny, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Redwood, NY
Adam P|2025 GMC Sierra 1500
Confirmed Sales Customer
9/24/2025
Tim hodge very accommodating
Timothy Hodge
9/24/2025
Adam, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Williamson, NY
James C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/25/2025
Never fun, in any dealership.
Timothy Hodge
9/28/2025
James, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (585) 768-2251 so we can assist you further.
Bergen, NY
Marjorie M|2021 Chevrolet Equinox
Confirmed Service Customer
9/25/2025
They took care of a tire problems,h
9/28/2025
Marjorie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Le Roy, NY
Onofrio P|2024 Chevrolet Trax
Confirmed Service Customer
9/26/2025
The SA Bernard was very courteous and explained the required services.
9/29/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
Le Roy, NY
Linda R|2025 Chevrolet Trax
Confirmed Sales Customer
9/29/2025
Very pleased with my new car ,your salesman was helpful in every way .He explained how my new car worked was very patient and answered all my questions,
Shane Hogan
9/30/2025
Linda, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Piffard, NY
Jody H|2025 Chevrolet Trailblazer
Confirmed Service Customer
9/29/2025
SERVICE WAS GOOD OTHER THAT MY DOOR WAS DIRTY ON THE INSIDE, WHEN I WENT TO CLOSE IT IT WAS ALL DIRT SO I HAD TO CLEAN IT WHEN I GOT HOME.
9/30/2025
Jody, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (585) 768-2251 at your earliest convenience to discuss how we can turn this experience into a positive one.
Dansville, NY
Brenda J|2025 Chevrolet Equinox
Confirmed Service Customer
9/23/2025
The lady working the desk is awesome. She kept us informed. She combined my oil change with the inspection to keep us coming back in a week. Very friendly. She is in the right area for great customer service.
9/24/2025
David, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WARSAW, NY
Richard Y|2020 GMC Terrain
Confirmed Service Customer
9/24/2025
Car was at bodyshop and they sent it from there to service with no problems
9/25/2025
Richard, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
WARSAW, NY
Stephen M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/25/2025
Very timely, answered all my questions
9/27/2025
We appreciate your positive review about your recent experience with us! Thank you for choosing Bob Johnson Chevrolet, GMC - Service and we hope to see you again.
Rochester, NY
Suzanne C|2019 Buick Enclave
Confirmed Service Customer
10/3/2025
It was wonderful; excellent service and clear communication about what to expect.
10/6/2025
Suzanne, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
John D|2025 Chevrolet Blazer EV
Confirmed Sales Customer
10/5/2025
Excellent sales
James Dykstra
10/7/2025
John, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Stafford, NY
Jill S|2026 Chevrolet Equinox
Confirmed Sales Customer
10/5/2025
Prompt, good communication, and helpful to my elderly parents who helped pick up the car.
Shane Hogan
10/7/2025
Jill, we are so happy to read such a great review about Bob Johnson Chevrolet, GMC! If you have any further questions, please give us a call. We're always happy to help!
Hamburg, NY
Hutchinson J|2018 Chevrolet Colorado
Confirmed Service Customer
10/6/2025
NYS inspection was done quickly, along with other recommended service. The service person reminded me I had unused GM rewards too, so that was helpful and saved me a lot of money.
10/7/2025
It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
BYRON, NY
Susan W|2025 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
Friendly, efficient and timely
10/9/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
Warsaw, NY
Carrie S|2022 GMC Terrain
Confirmed Service Customer
10/8/2025
Very easy to work with,and he explained in great detail for my car.
10/10/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Byron, NY
Tracy C|2024 Buick Encore GX
Confirmed Service Customer
9/29/2025
In and out in 45 minutes, I had NYS inspection and tires rotated.
9/30/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Bergen, NY
Theresa R|2023 Buick Encore GX
Confirmed Service Customer
9/29/2025
Friendly,fast and efficient
9/30/2025
Theresa, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Castile, NY
Kevin S|2023 GMC Sierra 1500
Confirmed Service Customer
10/3/2025
They are very helpful and accommodating, addressing all of my questions and concerns.
10/6/2025
Kevin, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oakfield, NY
David Z|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/6/2025
Oil change and tire rotation
10/7/2025
David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Scottsville, NY
Robert H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/8/2025
it was great.
10/10/2025
Robert, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Rochester, NY
Mark P|2023 GMC Acadia
Confirmed Service Customer
10/8/2025
The only issue I had was paying. Seems there was a bit of a problem when trying to use my awards points. But it got resolved. It just took a bit longer than it should. Also and hour for a oil change seemed longer then need be
10/11/2025
Mark, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (585) 768-2251.
LE ROY, NY
Kevin T|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/9/2025
To whom it may concern , I would like to bring some things to your attention , well the service advisor was super nice and trying to help me out I don’t blame her at all , some of the processes are poor , I have brought my truck in twice for the same check engine light code po6dd which indicates a potentially serious issue with the oil pump . I was told could not diagnose and to come back when the light is on again , this is ridiculous and should be corrected . I have a 5 year old truck with 60k miles on it that I’m afraid to drive because of this . I have spent almost 5k in the last two years with dealership trying to keep it up kept, and have an extended warranty. To keep sending me on my way with no plan or resolution is not the right way to do business . I feel this should be a proactive thing and not reactive as this can cause serious harm to my truck and worse to me family potentially sitting in truck driving Again not blaming service advisor she has things she needs to follow , but on a pure business and being a loyal customer to the dealer I find this unacceptable
10/11/2025
Kevin, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 768-2251 when you have a chance. Thank you, and we look forward to hearing from you.
Byron, NY
Kathy R|2021 Chevrolet Equinox
Confirmed Service Customer
10/14/2025
Pretty much on schedule. Not as chaotic around there like every other time I have been there. Nice change.
10/15/2025
Kathy, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We are always more than happy to assist you if anything else comes up. Take care!
Stafford, NY
Anthony V|2026 GMC Sierra 1500
Confirmed Sales Customer
10/15/2025
I had a delightful and professional experience while purchasing my new truck. Tim worked very hard and communicated with me effectively to find an opportunity that fit my needs and wants.
Timothy Hodge
10/16/2025
Anthony, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Bob Johnson Chevrolet, GMC
Pavilion, NY
Rocco M|2025 Chevrolet Trax
Confirmed Service Customer
10/15/2025
Friendly patient useful clean information
10/16/2025
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
Rochester, NY
Richard R|2026 GMC Canyon
Confirmed Sales Customer
10/15/2025
Great experience
Timothy Hodge
10/16/2025
Richard, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Rochester, NY
Timothy S|2020 Chevrolet Equinox
Confirmed Service Customer
10/17/2025
Good customer service
10/19/2025
Timothy, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We are always more than happy to assist you if anything else comes up. Take care!
Batavia, NY
Samantha W|2026 Chevrolet Traverse
Confirmed Sales Customer
10/19/2025
Jim is awesome and made this a very easy stress-free experience!
James Dykstra
10/20/2025
Samantha, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
Dansville, NY
Justin E|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/22/2025
It was an awesome experience. Everyone was very helpful.
10/23/2025
Justin, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Bob Johnson Chevrolet, GMC
LEROY, NY
Dennis B|2025 GMC Terrain
Confirmed Service Customer
10/24/2025
It was a excellent experience easy to sign in and the service was fast. The service person was super 👌
10/26/2025
Dennis, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Le Roy, NY
Stephen S|2018 Chevrolet Colorado
Confirmed Service Customer
10/16/2025
Knowledgeable and professional staff who assure customer satisfaction.
10/18/2025
Stephen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BATAVIA, NY
Kevin C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/20/2025
Well, first of all, it took me three times to get my truck front end aligned. I burned up my left driver front tire. They did not give me paperwork for going there all them times.
10/21/2025
Kevin, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 768-2251 when you have a chance. Thank you again, and we look forward to hearing from you.
Batavia, NY
Cristie S|2026 Chevrolet Equinox
Confirmed Sales Customer
10/22/2025
Ryan Flagg was incredible to work with. He answered any and all questions that we had. He was able to provide me with a 2026 Equinox to lease that was within our budget. We are very grateful for his help, knowledge, and support.
Ryan Flagg
10/23/2025
Cristie, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you for leaving us this response!
Caledonia, NY
Lisa L|2025 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Daryl Griswold is our guy! We drive 90 minutes from our home to work with him because he always does his best to find what we are looking for. We have purchased multiple cars from him because he is good at what he does.
Daryl Griswold
10/26/2025
Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We sincerely value your business and look forward to your next visit!
Angola, NY
John G|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/26/2025
First service visit for the new truck. Went smooth.
10/27/2025
John, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Caledonia, NY
Sherrilyn B|2024 Buick Envision
Confirmed Service Customer
10/29/2025
Quick, friendly service
11/1/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BATAVIA, NY
Jeffrey W|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/29/2025
This was my first service appointment for my new 2025 GMC 2500HD. All went well, service was completed timely, and I was able to chat was the service technician after he was done about what was performed and what he noticed during his inspection of the vehicle. This is the third truck that I have purchased from the Bob Johnson dealership in LeRoy, NY over the years and there are many good reasons for that!
11/1/2025
Jeffrey, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
LE ROY, NY
Judith D|2025 Chevrolet Trax
Confirmed Service Customer
10/25/2025
I was pleased to easily schedule my routine maintenance online at a time that was convenient for me. I was also pleased that my service was handled promptly at the time scheduled. Excellent, courteous service!
10/27/2025
Judith, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Bob Johnson Chevrolet, GMC
Mumford, NY
Sean J|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/29/2025
Jim Dykstra was great to work with
James Dykstra
10/30/2025
Sean, we really appreciate your positive review! If you're ever in need of more help, please let us know!
Caledonia, NY
Michael Z|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/30/2025
Went out of their way to honor any discounts or points that I had available to me. Completed my service in a expedient time. Always friendly.
11/2/2025
Thank you for choosing Bob Johnson Chevrolet, GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
Oakfield, NY
Rhonnda R|2024 GMC Terrain
Confirmed Service Customer
10/30/2025
We had transmission problems. The fluid leaking and transmission slipping. They fixed the problem in a timely manner and supplied a car for us to use while ours was being fixed. THANK YOU!!
11/2/2025
Rhonnda, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
East Bethany, NY
John V|2022 Chevrolet Equinox
Confirmed Service Customer
10/30/2025
Always Good service,,,Been coming here for Sales and Service for many Years@Bob Johnson in Le Roy,NY.`
11/2/2025
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Le Roy, NY
Elizabeth G|2026 GMC Terrain
Confirmed Sales Customer
11/4/2025
My car buying experience was great! Everyone was very knowledgeable and pleasant! I will buy there again. My salesman, Daryl Griswold is the best salesperson I’ve ever had the pleasure of dealing with.
Daryl Griswold
11/5/2025
Elizabeth, we appreciate your positive review about your recent experience with us! We are happy to pass along your comments to Daryl here at Bob Johnson Chevrolet, GMC! We're looking forward to your next visit with us!
Lima, NY
Kathryn E|2026 Chevrolet Equinox
Confirmed Sales Customer
11/5/2025
No pressure. Comfortable environment. Jim was a pleasure to deal with. A shout out to John York too!
James Dykstra
11/5/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Rochester, NY
Lisa S|2026 Chevrolet Equinox
Confirmed Service Customer
11/7/2025
It was very convenient and the wait time was enjoyable meeting another customer to share conversation with.
11/9/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Le Roy, NY
Jessica T|2026 Chevrolet Traverse
Confirmed Sales Customer
10/31/2025
The dealership has a super welcoming environment and we were treated with respect and extreme hospitality.
Timothy Hodge
11/3/2025
Jessica, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
pavilion, NY
Peter C|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/31/2025
It’s quick and easy service
10/31/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
LE ROY, NY
Brittany S|2025 Chevrolet Trax
Confirmed Sales Customer
11/3/2025
Start to finish was easy and quick
Shane Hogan
11/4/2025
Brittany, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Dean P|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/7/2025
Good selection, our salesman listened to what we were looking for and showed us what we requested. The process was simple and straight forward
Timothy Hodge
11/9/2025
Dean, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Albion, NY
Lori K|2025 Chevrolet Equinox
Confirmed Service Customer
11/10/2025
I had a horrible experience with the service dept. and with Heather Grainy, at the dealership in Leroy. My 2025 Equinox with less than 5,000 miles would not start and was towed to the dealership. Heather told me it would be a couple days before they could take care of the car, but it took 8 days for them to run diagnostics, find out I had a defective battery, and simply change the battery, which they already had in stock. I didn't get the car back until I contacted Doug Curry, the salesman who leased me the car. He said he would find out what was going on with my car, and within an hour it was miraculously ready to be picked up. What a terribly inefficient way to run a service department. I also believe that for some reason, Heather purposely made the servicing of my car take longer than it should have because she knew I was in a hurry to get it back. I had told her I had recently had knee surgery and needed to get to a doctor appoint to have my incision checked. I had to reschedule the appointment 2 times because I didn't have transportation to get there. I do want to thank Doug Curry for helping expedite the return of my car.
11/10/2025
We regret to hear that you had this experience with us. Here at Bob Johnson Chevrolet, GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (585) 768-2251 to discuss ways we can better serve you in the future.
Bergen, NY
Daniel S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/12/2025
Great service with a very friendly person at the counter who did an amazing job!!!
11/13/2025
Daniel, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Attica, NY
Joseph V|2023 GMC Acadia
Confirmed Service Customer
11/12/2025
I had a great experience. I got new tires and alignment a New York State inspection with an oil change. If I had a complaint, it would be that I asked if you guys if they offered a veterans discount …. He said yes and gave me 5 percent off for labor …….. I would think a company as big as GM would support the veterans ??,,
11/13/2025
Joseph, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (585) 768-2251 at your earliest convenience to discuss how we can turn this experience into a positive one.
Batavia, NY
Jessica R|2026 Chevrolet Traverse
Confirmed Sales Customer
11/16/2025
The staff did a great job at making us feel comfortable. Shane Hogan was very hospitable. He was on top of his knowledge in terms of the vehicle. He went above and beyond throughout every process. He made the experience easy and painless.
Shane Hogan
11/17/2025
Jessica, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
David S|2025 GMC Acadia
Confirmed Sales Customer
11/16/2025
In the past I rec'd the the dealer posted discounts on their website where combined with my GMAC employee discount. This was the first time that this was not true and I felt I was pressured to make the purchase with out the $3,500.00 additional discount.
Douglas Curry
11/16/2025
David, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 768-2251 when you have a chance. Thank you, and we look forward to hearing from you.
Churchville, NY
Carl R|2023 GMC Acadia
Confirmed Service Customer
11/17/2025
Awesome service!
11/18/2025
Anne, thank you for sharing your positive experience! Thank you again for choosing Bob Johnson Chevrolet, GMC - Service and we hope to see you again.
Attica, NY
Thomas R|2022 GMC Terrain
Confirmed Service Customer
11/17/2025
It’s a nice dealership
11/17/2025
Thomas , we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Le Roy, NY
Michael C|2025 Chevrolet Tahoe
Confirmed Sales Customer
11/17/2025
Outstanding experience through and through! I would/will highly recommend to friends and family - great service, seemless transfer process!
Shane Hogan
11/17/2025
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! We sincerely value your business and look forward to your next visit!
Rochester, NY
Joseph R|2026 GMC Sierra 2500HD
Confirmed Service Customer
11/18/2025
👍
11/20/2025
Thank you so much for your high rating. Feel free to reach out to us if you need anything. Have a wonderful day.
erin, NY
Timothy S|2020 Chevrolet Equinox
Confirmed Service Customer
11/21/2025
Good customer service
11/24/2025
Timothy, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We are always more than happy to assist you if anything else comes up. Take care!
Batavia, NY
Matthew S|2025 Chevrolet Trailblazer
Confirmed Service Customer
11/14/2025
Great
11/16/2025
Matthew, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Batavia, NY
Jane V|2025 Chevrolet Equinox
Confirmed Service Customer
11/15/2025
Making the appointment was quick and easy plus I was in and out I no time at all.
11/17/2025
Jane, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Perry, NY
Suzanne B|2023 GMC Terrain
Confirmed Service Customer
11/17/2025
Scheduled my appointment for 9am on 11/15. Dealership called the next day to move appointment up to 830. Not a big deal because I had told the original person to make the appointment that I was bringing it the night before. My oil change was still not done until 1015. Picked up my car- he told me it was $80.94 - I gave him my card & he ran it and I left. It wasn’t until I got home and reading the paperwork there were 2 different prices. I checked my credit card company and I had been charged $83.36. I called Bernard and he apologized that he had not told me that it would be more with a credit card. The ironic part to this is that there is a sign right by the main door that you walk thru to get to the service area that clearly states that cash is not accepted - contactless payment only. Because Bob Johnson does not want to take the time to supply a cash drawer I am having a hard time accepting that I have to pay the 3% that most reputable dealers would absorb - its part of the cost of doing business. Had I been told that I would be paying 3% if I used a credit card I would have paid cash. I returned to the dealership- Bernard refunded my credit card and ran my debit VISA card - which is currently processing through my bank @ $80.94. I wasted way too much time for just an oil change - if a dealership of your size is not willing to absorb this fee then you have to wonder how you expect the private citizen to suck up these expense’s. I am CONFIDENT that I can find a dealership out there that does not pass this inconvenience on to its customers. Visa/Mastercard fees have always been around so this is not a new fee that just popped up. Honesty counts for a lot and your dealership has not been honest.
11/19/2025
We regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at (585) 768-2251 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Le Roy, NY
Elyse F|2023 Chevrolet Malibu
Confirmed Service Customer
11/19/2025
Unable to complete service due to no technician available for back up camera issue
11/21/2025
Elyse, it is disappointing for us to hear that your experience was anything less than great. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (585) 768-2251 so we can work towards a resolution.
caledonia, NY
Thomas K|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/21/2025
Everything was perfect. I am amazed at your process.
11/24/2025
Thomas, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Pavilion, NY
Adam S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/26/2025
Everyone was knowledgeable and respectable to my questions. They were on time for my appointment and took great care of my truck.
11/26/2025
Adam, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
LE ROY, NY
Lloyd M|2026 Chevrolet Equinox
Confirmed Sales Customer
11/28/2025
Pleasant experience
James Dykstra
11/29/2025
Lloyd, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stafford, NY
Steven O|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/2/2025
Everyone at the dealership was very helpful. Ryan was able to bring in the truck I wanted from another location so we could stay local.
Ryan Flagg
12/2/2025
Steven, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. We are always more than happy to assist you if anything else comes up. Take care!
Warsaw, NY
Scott P|2025 Chevrolet Trax
Confirmed Service Customer
12/3/2025
Keeping me informed on the service of my vehicle was great!
12/3/2025
Scott, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Elba, NY
Gary B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/8/2025
As always, friendly, knowledgeable and easy to deal with
Shane Hogan
12/9/2025
Gary, Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Massena, NY
Rocco M|2025 Chevrolet Trax
Confirmed Service Customer
12/8/2025
Always professional friendly helpful never had a bad experience.
12/9/2025
Rocco, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Janine C|2017 Chevrolet Malibu
Confirmed Service Customer
12/8/2025
Issue was covered by service bulletin- great communication. Very pleasantly surprised and happy.
12/9/2025
Janine, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Pavilion, NY
Amy B|2022 GMC Terrain
Confirmed Service Customer
12/9/2025
Every time I go in for a specific service, I am asked and questioned about many others. I feel taken advantage of. For example, I bought and had this dealership put on two tires in July. At my recent appt, they suggested FOUR NEW tires. I argued that I just had two tires put on HERE. Then they said for $10, to rotate them to the front. I shared that they were the ones who put them on my car in July. Why didn't they put them on the front then? I walk away with a larger bill than I expected.every.time.
12/10/2025
Amy, Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 768-2251 when you have a chance. Thank you, and we look forward to hearing from you.
Le Roy, NY
Donald F|2026 Chevrolet Equinox
Confirmed Sales Customer
11/21/2025
sales person Tim was great
Timothy Hodge
11/24/2025
Donald, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. Please don't hesitate to reach out to us if there's anything more we can do!
Caledonia, NY
Thomas H|2026 GMC Yukon
Confirmed Sales Customer
11/25/2025
Shane was great to work with and the GM Anthony actually was involved and very helpful as well. I highly recommend this dealership and will only use them going forward. Already referred a couple friends over and they too are having a great experiance.
Shane Hogan
11/26/2025
Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! Thanks again for the recommendation, and have an amazing day!
Penfield, NY
Jennifer M|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
I always come back to see Tim Hodge. He was very helpful and professional. Thank you!
Timothy Hodge
12/3/2025
Jennifer, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
Churchville, NY
Howie K|2022 GMC Canyon
Confirmed Service Customer
12/3/2025
Service writer refused to accept the $25 discount that Chevrolet offer by booking appointment on line through their Facebook link. He actually argued with me about it even after I showed it to him. When the service was completed he said he would honor it and gave me a estimate that was $25 lower. Well sure enough when he charged my debit card it was for full price.
12/4/2025
Howie, we regret to hear that your experience with us was not a more positive one. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (585) 768-2251.
Attica, NY
Larry C|2024 Chevrolet Equinox
Confirmed Service Customer
12/6/2025
I had a very pleasant experience at your dealership primarily because of Heather. She spoke to me like a person rather than a customer which is refreshing these days. She showed great patience in dealing with multiple issues when I first arrived. She apologized for a delay which was minimal and explained options suggested by the mechanic all while speaking to me as if we were friends. My vehicle was done in a very reasonable amount of time, and I was quite pleased when I left.
12/7/2025
Larry, thank you for your kind review; we are happy to pass along your comments to Heather here at Bob Johnson Chevrolet, GMC - Service! We look forward to your next visit! Take care!
Batavia, NY
Michelle G|2026 Chevrolet Equinox
Confirmed Sales Customer
12/9/2025
We've been leasing from Bob Johnson LeRoy for a long time. We've always appreciated the care and professionalism Jim Dykstra gives.
James Dykstra
12/10/2025
Michelle, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Pavilion, NY
James B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/10/2025
It tested my patience
12/11/2025
Thank you for taking the time to leave us your feedback. If you'd be willing to provide more feedback, please reach out to us at (585) 768-2251 so we can assist you further.
Piffard, NY
Joseph F|2026 Chevrolet Trailblazer
Confirmed Sales Customer
12/15/2025
We continue to come back to this location for the sole purpose of the excellent salesmanship we receive each and every time when dealing with Darryl Griswold. He is and has always taken care of our needs and has given us the best service and deals possible. He truly is in our minds a truly great salesman.
Daryl Griswold
12/15/2025
Joseph, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Rochester, NY
Julie L|2022 Chevrolet Blazer
Confirmed Service Customer
12/15/2025
I was so happy to have the option of Saturday morning service appts in LeRoy. It makes it much easier to balance with working. Very easy to book online and Bernard was very helpful checking me in and answering questions
12/16/2025
Julie, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LeRoy, NY
Michael C|2021 Chevrolet Equinox
Confirmed Service Customer
12/16/2025
Service is always excellent at Bob Johnson. Work is done quickly and professionally, and Heather keeps me updated at all times. Friendly and fast service, all the time!
12/17/2025
We want all our clients to have a comfortable and stress-free experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Le Roy, NY
John B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/16/2025
Tim Hodge was great to work with! Both him & Don were very accommodating and made my purchase a nice experience.
Timothy Hodge
12/17/2025
John, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
west henrietta, NY
Regina K|2024 GMC Terrain
Confirmed Service Customer
12/18/2025
It took over an hour for an oil change when I had an appointment. customer service had an attitude when I gave him my coupon, threw first paperwork in bin. When I asked about the tire rotation if they move front tires to back or if they crisscross tires he looked at me oddly and said just front to back. Could use more people skills.
12/18/2025
Regina, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (585) 768-2251 so we can discuss your experience further. We look forward to hearing from you.
Stafford, NY
William G|2016 Chevrolet Traverse
Confirmed Service Customer
12/19/2025
Great service. Thanks
12/21/2025
William, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
LE ROY, NY
Marybeth N|2026 GMC Acadia
Confirmed Sales Customer
12/21/2025
Everything was ready for us when we arrived for delivery of our new vehicle.
Timothy Hodge
12/22/2025
Marybeth, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Brockport, NY
Jean H|2015 Chevrolet Equinox
Confirmed Service Customer
12/10/2025
I dropped my Equinox off for an oil change, tire rotation and a noise with my rear brakes. After a short while they called and told me my brakes were fine and it was probably just a small stone causing the noise. I picked up my care a short while later. The peace of mind knowing my brakes were fine was worth bring in my car for an oil change a few hundred miles early.
12/11/2025
Jean, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
BYRON, NY
Leeann P|2026 Chevrolet Equinox
Confirmed Sales Customer
12/12/2025
My salesman Ryan Flagg was the most helpful. Everyone he worked with at Bob Johnson to get me my new car are much appreciated!! Excellent service! Ryan is the best salesman at Bob Johnson LeRoy
Ryan Flagg
12/13/2025
Leeann, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Le Roy, NY
Laureen J|2025 Chevrolet Trax
Confirmed Service Customer
12/14/2025
I'm happy with the service I received at Bob Johnson Leroy on my 2025 Chevy Trax because they fixed the issue I described in a timely manner.
12/14/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Oakfield, NY
Daniel Y|2026 GMC Sierra 1500
Confirmed Sales Customer
12/17/2025
Ryan flagg was amazing and helpful. Made the process easy and pleasant to switch to my new lease.
Ryan Flagg
12/18/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Caledonia, NY
Francis L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/18/2025
I was very comfortable at the dealership people were friendly and carrring and answered questions I had
12/19/2025
Francis, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stafford, NY
Suzanne H|2026 Chevrolet Equinox
Confirmed Sales Customer
12/24/2025
Excellent service! They found me the vehicle I was looking for! I highly recommend Bob Johnson in LeRoy!
Michael Ingham
12/24/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Perkinsville, NY
Harry W|2024 Chevrolet Equinox
Confirmed Service Customer
12/24/2025
Quick service and friendly!
12/24/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
CALEDONIA, NY
Adam S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
12/24/2025
Great service as always
12/25/2025
Adam, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LE ROY, NY
Larry G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/21/2025
Professional curteious
Ryan Flagg
12/21/2025
Larry, thank you so much for the positive review! If you're ever in need of more help, please let us know!
Attica, NY
Bonnie H|2025 Chevrolet Trax
Confirmed Service Customer
12/22/2025
New car-had 7months. Engine light on, took it in Bob Johnsons. Was told part would be a week to get so I needed a car which they couldn't give me. Was told to rent one so I did, the next day and after I got home with the rental, Bob Johnson called and said my car was done. Not happy that I had to get the rental only to find it wasn't needed. Hope I will be reimbursed $100 for the rental.
12/23/2025
Bonnie, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 768-2251 when you have a chance. Thank you, and we look forward to hearing from you.
LeRoy, NY
Douglas B|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/22/2025
Very poor commutation. Didn't want to have service there because some of the same issues in the past.
12/23/2025
We regret to hear that you had this experience with us. If you'd be willing to provide more feedback, please reach out to us at (585) 768-2251 so we can assist you further.
LEROY, NY
Alfred C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/25/2025
My check engine light came on and they were able to give me a same day appointment! As it turns out my truck needed a glow plug and was replaced that day. The service people are courteous and knowledgeable. I was thrilled to have it repaired the same day!
12/25/2025
Alfred, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Philip W|2025 Chevrolet Traverse
Confirmed Sales Customer
12/31/2025
My wife and I thoroughly enjoyed working with Daryl Griswold for the 3rd vehicle purchased through Bob Johnson. The reason is trust, respect, and patience. He is not an aggressive salesman like many can be in this industry and greatly appreciated from someone who oversees a team of account managers who are salespeople as well. Service comes first and sales follows naturally. We will continue working with Daryl as long as we can.
Daryl Griswold
12/31/2025
Philip, thank you for your kind review; we are happy to pass along your comments to Daryl here at Bob Johnson Chevrolet, GMC! We are always more than happy to assist you if anything else comes up. Take care!
Le Roy, NY
Dominick C|2019 Chevrolet Equinox
Confirmed Service Customer
1/1/2026
I BOUGHT MY 2019 EQUINOX FROM BOB JOHNSON LEROY STAFF AND HAD SOME FREE COOFFEE TOO. IT WAS A LONG WEIGHT BUT MY CAR IS DOING FINE NOW.
1/2/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BATAVIA, NY
Richard R|2026 Chevrolet Equinox
Confirmed Sales Customer
1/5/2026
Great experience at this dealership. Very professional and knowledgeable about the products they sell.
Timothy Hodge
1/6/2026
Richard, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rochester, NY
Moira G|2026 GMC Terrain
Confirmed Sales Customer
1/8/2026
As a prior customer I appreciate that 1 was able to call explain what kind of vehicle I wanted. Doug Curry was able to make it happen.As a result the transition went smoother.
Douglas Curry
1/9/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Churchville, NY
Lorie J|2025 Chevrolet Equinox
Confirmed Service Customer
1/11/2026
The young gentleman that was at the service desk, Nicholas Dutt, needs to take lessons on dealing with customers, who have been waiting for a long time. He should at least speak to the people in the waiting area to reassure them that they are working on their vehicle or say he is sorry for the wait, that the service area is busy. He could also wear a smile. I think the way you have service set up, meaning you book an appointment and have to wait 2 hours, needs to be changed. Otherwise they took care of the problem great. Thank you
1/11/2026
Lorie, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (585) 768-2251.
BATAVIA, NY
Robert S|2024 Chevrolet Blazer
Confirmed Service Customer
1/12/2026
It was good
1/13/2026
Robert, we really appreciate your positive review! Until the next time we meet, take care!
Le Roy, NY
Laureen J|2025 Chevrolet Trax
Confirmed Service Customer
1/14/2026
Only had a nys inspection done but it was pretty quick.
1/15/2026
Laureen, we're so happy we were able to help you out! We hope you have a great day!
Oakfield, NY
Kenneth S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/16/2026
Excellent
1/16/2026
Kenneth, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Le Roy, NY
Heather W|2026 GMC Terrain
Confirmed Sales Customer
1/16/2026
Shane and Shelby at the Leroy location made the experience positive. My past lease at the W. Ridge Rd location was impersonal, like robots just going through the motions. Shane was engaged in our visit and really showed his fun personality. Shelby's contagious smile and Shane's love for what he does, should not go unrecognized.
Shane Hogan
1/16/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Rochester, NY
Louise C|2024 Chevrolet Equinox
Confirmed Service Customer
1/21/2026
I was greeted immediately when I arrived by Nick. Who also made it a point to open the service room door to say good bye even when he wasn't the service writer who checked me out. I felt like a respected customer.
1/22/2026
Louise, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Caledonia, NY
David B|2026 Chevrolet Equinox
Confirmed Service Customer
1/23/2026
Be aware if your windsheild wiper blade(s) are not clearing properly when you drive away from the dealer brand new that you must retrun almost immediately for replacement or you are out of luck! I returned when I had 5000 miles for oil change and tire rotation and was told that I was not able to get a replacement blade even though it was bad from day one! The blade costs is $27!!! I had purchased two new vehicles for a total of ~ $90k and got no blade! Just so you know. Otherwise the service was fine. But 10 miles down the road the low tire warning came on and when I returned to get it checked the problem was diagnosed as a tire learning failure. Was relearned and so far no problem.
1/24/2026
David, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Canandaigua, NY
Kathy A|2022 Chevrolet Equinox
Confirmed Service Customer
12/31/2025
The service tech was professional, friendly and knowledgeable.
1/1/2026
Kathy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Le Roy, NY
Lynn G|2026 GMC Canyon
Confirmed Sales Customer
12/31/2025
RYAN FLAGG NEW WHAT I WAS LOOKING FOR AND HELPED ME OUT RIGHT AWAY. WHEN I GOT THE NEW TRUCK RYAN SHOWED ME HOW TO USE THE APPS AND ALL THE CONTROLS ON THE TRUCK. SOME PLACES DONT DO THAT. HE ALSO SAID I CAN CALL HIM ANYTIME AT THE SHOP IF I HAVE ANY PROBLEMS OR HIS CELL PHONE. HE HAS A GOOD PERSONALLY.
Ryan Flagg
12/31/2025
Lynn, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Attica, NY
Richard M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/7/2026
We love our truck
James Dykstra
1/8/2026
Richard, congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bergen, NY
Martha W|2025 Chevrolet Equinox
Confirmed Service Customer
1/11/2026
Bernard was of great assistance! Everything was done well in a timely manner.
1/11/2026
Martha, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Batavia, NY
Virginia S|2021 GMC Terrain
Confirmed Service Customer
1/14/2026
Fast, reliable service.
1/14/2026
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
Batavia, NY
Theresa W|2026 GMC Terrain
Confirmed Sales Customer
1/19/2026
My salesman was excellent - very patient, explained everything thoroughly and was pleasant. The sales manager was very friendly and helpful when needed.
Douglas Curry
1/20/2026
Theresa, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Chevrolet, GMC. If you have any further questions, please give us a call. We're always happy to help!
Albion, NY
Scott J|2022 GMC Terrain
Confirmed Service Customer
1/26/2026
Very easy to schedule appointment using the App. Good communication with the dealership both in person and electronically. Thank you
1/27/2026
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
STAFFORD, NY
Shawn H|2026 GMC Sierra 1500
Confirmed Sales Customer
1/29/2026
The Car dealer Tim Hodge was outstanding. He really cared for our needs. We switched from Ford to GMC and he answered all of our questions. He worked with us in helping make our final decision and my wife and I could not be more happy on our purchase of two new vehicle’s.
Massena, NY
Bradly Z|2023 GMC Sierra 1500
Confirmed Service Customer
1/25/2026
Employees were professional and kept me updated throughout my visit
1/26/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
Piffard, NY
Deborah R|2025 Chevrolet Equinox
Confirmed Service Customer
1/25/2026
They did a good job.
1/26/2026
Deborah, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Batavia, NY
Michael Z|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/26/2026
Great service. Discounts honored, timely waiting period.
1/26/2026
Michael, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
OAKFIELD, NY
Diane F|2026 Chevrolet Equinox
Confirmed Sales Customer
2/3/2026
Third car from Bob Johnson! Need I say more ....
Batavia, NY
Brian D|2026 GMC Sierra 1500
Confirmed Sales Customer
2/7/2026
Great experience from start to finish. The team at Bob Johnson GMC IN LeRoy is top notch!
HILTON, NY
Matthew H|2022 GMC 1500 Sierra
Confirmed Service Customer
2/5/2026
This is the second time that I have been scheduled to have a recall fixed for the front grille. Knowing that I was coming in to have the recall fixed, wouldn't you think that you would have the part? Once again, they did not have the part to fix the recall. Luckily for me, I forced the issue on my front collision light on my dashboard being on. I was told that it was probably due to my camera being blocked by dirt and I said that I cleaned my truck and the light was still on. I pushed the issue when I dropped the truck off and luckily, I did because the front camera is not working. I also complained of a leak in the door seal on the driver's side. They stated that they took the truck out and couldn't hear anything. I drove the truck and the noise is still there. I pulled in on the window door frame and the noise is gone. I am not impressed with the service department at all. I was trying to keep the maintenance being done at the dealership because I wanted to have one place that worked on the truck. I am starting to second guess myself.
Warsaw, NY
Richard H|2023 Chevrolet Blazer
Confirmed Service Customer
2/5/2026
No thanks
LE ROY, NY
Janet O|2026 GMC Sierra 1500
Confirmed Sales Customer
2/5/2026
Very good
Portageville, NY
Susan S|2015 Chevrolet Traverse
Confirmed Service Customer
2/6/2026
This was fine but we don't purchase vehicles from you anymore because on the past we found your service departmwnt to either be incompetent or dishonest. Either way, we've chose to leave you behind.
CALEDONIA, NY
Samuel M|2026 Chevrolet Traverse
Confirmed Sales Customer
2/2/2026
Ryan always goes above and beyond for us!
Leicester, NY
Scott C|2026 GMC Canyon
Confirmed Sales Customer
2/3/2026
tim hodge was excellent sales person, great job
Leroy, NY
Stephen M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/5/2026
Very cordial and knowledgeable
Rochester, NY
Nicole A|2026 Chevrolet Equinox
Confirmed Sales Customer
2/6/2026
Shane was great to work with
Hamlin, NY
Mildred G|2024 Chevrolet Equinox
Confirmed Service Customer
2/11/2026
NYS car inspection in and out 30 min.
STAFFORD, NY
Paul N|2022 GMC Canyon
Confirmed Service Customer
2/16/2026
in and out no problem
BROCKPORT, NY
Paul F|2019 GMC 1500 Sierra
Confirmed Service Customer
2/18/2026
Very friendly, got the job done quickly.
LE ROY, NY
Bohdan K|2026 GMC Sierra 1500
Confirmed Sales Customer
2/18/2026
All around great experience
Hamlin, NY
Donna B|2021 Buick Enclave
Confirmed Service Customer
2/18/2026
Friendly and helpful
Scottsville, NY
Richard R|2026 GMC Canyon
Confirmed Service Customer
2/23/2026
Great service
Rochester, NY
David B|2026 Chevrolet Trax
Confirmed Sales Customer
2/26/2026
On line they advertised a $600 discount. The car was purchased by my 88 and 89 year old parents and I was there to assist. I didn't Doug Curry or Don the business manager to change the discount to $500. My parents were already stressed so I didn't make an issue of it when I was there. I sent an e-mail to Doug yesterday but didn't get a response. Not that I'm surprised. Most car salesmen have to be screwed into the ground they are so crooked. Guess Doug and B Johnson is no exception. Dave Bierbrauer
Mumford, NY
Byron D|2026 GMC Terrain
Confirmed Sales Customer
2/27/2026
Jimmy D is one of the best salesman I have ever dealt with. Got us exactly what we wanted.
LE ROY, NY
Brian T|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
2/27/2026
Smooth transaction as always!!
Massena, NY
John V|2025 Chevrolet Traverse
Confirmed Service Customer
3/3/2026
Been a customers for Years! Great sales people, service people, and the rest of the Team!
3/5/2026
John, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
LE ROY, NY
Janae M|2026 GMC Canyon
Confirmed Sales Customer
2/6/2026
Carrissa was absolutely amazing! She got me into my new lease fast and effortlessly.
Batavia, NY
Anthony P|2026 GMC Yukon XL 1500
Confirmed Sales Customer
2/16/2026
No pressure, worked within my time frame, addressed all my concerns, provided exactly what I was looking for
Rochester, NY
Carrie B|2024 Chevrolet Equinox
Confirmed Service Customer
2/18/2026
Everyone is helpful and friendly. They do a great job maintaining my vehicle service! I was able to get an appointment when I needed it with no problem. I appreciate that, too.
Caledonia, NY
Olivia H|2025 Chevrolet Equinox
Confirmed Service Customer
2/26/2026
Very fast and through service. Friendly employees. Would come back.
Le Roy, NY
Michael R|2024 GMC Sierra 1500
Confirmed Service Customer
2/26/2026
easy scheduling and quick service
Le Roy, NY
Aaron B|2026 GMC Canyon
Confirmed Sales Customer
2/26/2026
Jimmy is the best... quick and easy process!
Caledonia, NY
Wendy R|2026 GMC Terrain
Confirmed Sales Customer
3/2/2026
Tim Hodge was our salesperson at Bob Johnson Leroy. He did an outstanding job showing me how everything works on the vehicle. All the paperwork went so smoothly and easy. Would definitely recommend Tim to my friends and family. Love my Terrain!!
Timothy Hodge
3/4/2026
Wendy, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Chevrolet, GMC! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Hilton, NY
Catherine F|2024 GMC Terrain
Confirmed Service Customer
3/2/2026
Staff was pleasant and work was done timely
3/5/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Darien Center, NY
Jerry D|2026 GMC Sierra 1500
Confirmed Sales Customer
3/2/2026
n/a
James Dykstra
3/5/2026
Jerry, thank you so much for your high rating. We are always more than happy to assist you if anything else comes up. Take care!
Pavilion, NY
Daniel M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
3/6/2026
Quick friendly serv
3/7/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Le Roy, NY
Daniel S|2026 Chevrolet Colorado
Confirmed Service Customer
3/6/2026
Very good indeed!
3/9/2026
Daniel, we really appreciate your feedback! We can't wait to see you again, have a great day.
Batavia, NY
Shari H|2026 Chevrolet Equinox
Confirmed Sales Customer
3/3/2026
Shane Hogan was beyond accommodating, making the experience of purchasing a vehicle EFFORTLESS- He was amazing and we are forever grateful!
Shane Hogan
3/5/2026
Shari, we're happy to hear you had such a positive experience with Shane! Feel free to reach out to us if you need anything. Have a wonderful day.
HAMLIN, NY
Salvatore L|2021 GMC 1500 Sierra
Confirmed Service Customer
3/3/2026
They did everything as expected in a timely fashion
3/6/2026
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
Batavia, NY
Robert R|2026 Chevrolet Trax
Confirmed Sales Customer
3/12/2026
Really had no issues. When the numbers weren't working for the vehicle I wanted, Carrissa found a vehicle I could afford and while the difference isn't much of my previous payment It's going to take some adjusting
Carrissa Novitske
3/14/2026
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Le Roy, NY
Christopher B|2026 GMC Sierra 1500
Confirmed Service Customer
3/12/2026
Great experience in allowing my sales rep from Infiniti to help coordinate with you all on the back end. Allowed the process to be very seamless for me
3/13/2026
We appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Webster, NY
Angela H|2025 Chevrolet Traverse
Confirmed Service Customer
3/13/2026
Appt at 8am. Didnt get checked in until 8:15. 4 employees behind the counter. Not one apologized for the delay. Then at check out 3% fee for paying with credit, with a bill over $100 and in a society that frowns upon paying with cash is absurd
3/14/2026
Angela, we regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 768-2251 when you have a chance. Thank you, and we look forward to hearing from you.
Le Roy, NY
Robert H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/13/2026
it was great
3/16/2026
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Rochester, NY
Mark R|2023 Chevrolet Silverado 1500
Confirmed Service Customer
3/13/2026
Very accommodating and everything went smoothly
3/16/2026
Mark, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
CALEDONIA, NY
Amy C|2024 Chevrolet Tahoe
Confirmed Service Customer
3/16/2026
I had to call multiple times to get an update on my vehicle. I was told to call GM for a loaner, that was time consuming and terrible. Then I was offered a vehicle from the dealer but I could only use it for 200 miles, my truck was fixed yet they wanted to keep it another day to “drive” it. I was extremely disappointed and frustrated and will not be back.
3/17/2026
Amy, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (585) 768-2251. We look forward to hearing from you.
Cowlesville, NY
Szilamer B|2023 Chevrolet Silverado 1500
Confirmed Service Customer
3/6/2026
Fast reception and the ride to and from the dealership to my home was appreciated. This service is great benefit. Then you!
3/7/2026
Szilamer, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Stafford, NY
James H|2026 GMC Sierra 1500
Confirmed Sales Customer
3/8/2026
Tim is a great salesman.
Timothy Hodge
3/10/2026
James, we're happy to hear you had such a positive experience with Tim! Feel free to reach out to us if you need anything. Have a wonderful day.
North Chili, NY
Christopher T|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/12/2026
process was simple and easy. salesperson was top notch, will definitely be returning in the future.
James Dykstra
3/13/2026
Christopher, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Piffard, NY
Kimberly B|2025 Chevrolet Tahoe
Confirmed Sales Customer
3/16/2026
The people are very nice but their process is disorganized and their financing practice is deceptive. Disorganization: I was asked the same questions multiple times, we would get different answers as to what was required (I.e. copy of registration), we were told they wanted us to take delivery before the end of the month and then it was no let’s wait to next week. Maybe because they didn’t start the financing process until I followed up to see if they were going to get that started. Despite having an extra week to be prepared, accessories for the car were not ready at delivery. They also told us those accessories would be delivered to our house but they went to the dealership. Which was ok because they forgot to have me sign paperwork at delivery so they had to send someone out for me to sign that. Financing process - I was told my rate would be 6.85% but when I said I would go to my bank that had a better rate, suddenly they could get me 4.25%. This practice feels deceptive as some people would just take the 6.85% when the dealership could do better for its customers.
Douglas Curry
3/18/2026
Kimberly, thank you for taking the time to leave us your honest feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (585) 768-2251 at your earliest convenience to discuss how we can turn this experience into a positive one.
Macedon, NY
Marlene B|2023 Chevrolet 1500 Silverado
Confirmed Service Customer
3/17/2026
When I got home I found coupons that I could have used for service done that I did not know I needed. Called back next day and they would not adjust bill. Not sure I will go back!
3/18/2026
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (585) 768-2251 when you have a chance. Thank you, and we look forward to hearing from you.
Pavilion, NY
Francis L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/23/2026
I live in Stafford NY close to Bob Johnson dealership I would love to purchase a car there but can’t make a deal.so I go to Rochester.It’s easier to get it serviced in LeRoy.at this last visit I have a problem with the attachments on the bed liner there not easy to get to.The service man suggested maybe take it to them and I agreed to.Seems to me they should work closer together.
3/25/2026
Francis, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact our manager at (585) 768-2251 so we can make your experience a positive one.
Stafford, NY
Brian F|2026 GMC Canyon
Confirmed Sales Customer
3/25/2026
It was fine. Have to go back, they ordered the wrong items for the truck
Shane Hogan
3/27/2026
Brian, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Churchville, NY
Donna I|2025 Chevrolet Blazer
Confirmed Service Customer
3/25/2026
Very easy to schedule. Friendly staff. Completed in timely manner.
3/28/2026
Donna, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Le Roy, NY
Mary Carol H|2026 GMC Terrain
Confirmed Sales Customer
3/27/2026
This is my fourth vehicle through Bob Johnson Leroy! Tim Hodge makes the process easy and always delivers what I’ve asked for! Thank you for my new ride! Mary
Timothy Hodge
3/30/2026
Mary, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
North Chili, NY
Victoria C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/30/2026
Bob Johnson’s had my truck for 2 1/2 months for a transmission problem I had to call Chevy to get the work done to it they ordered the part I needed then somehow got lost all they kept telling me its on back order they reordered the part had it done in 3 days I will never take my vehicle there again
Attica, NY
Stephen M|2022 GMC Yukon
Confirmed Service Customer
3/30/2026
Spoke to 3 people including the service manager about the problem and we still had to tell them again and the problem is still not fixed.
Elmira, NY
Bohdan K|2026 GMC Sierra 1500
Confirmed Service Customer
4/4/2026
Great personnel
Hamlin, NY
Noreen F|2026 Chevrolet Equinox
Confirmed Sales Customer
4/4/2026
Bob Johnson, Leroy and saleswoman Carissa is where I have gone for the past 11 years and have always been very happy with everything from start to finish!!
Retsof, NY
Scott R|2025 Chevrolet Blazer EV
Confirmed Service Customer
4/5/2026
went well as usual could use mor knowledge on EV's and what needs to be serviced
Nicholas A
4/7/2026
Scott, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
ROCHESTER, NY
Stephen S|2018 Chevrolet Colorado
Confirmed Service Customer
4/8/2026
My vehicle was serviced immediately and was completed in a timely manner!
Nicholas A
4/9/2026
Stephen, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
BATAVIA, NY
Brenda P|2022 Chevrolet Equinox
Confirmed Service Customer
4/13/2026
Went in for an inspection. In and out in half an hour. Very pleased.
Nicholas A
4/13/2026
Brenda, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
LE ROY, NY
Lori M|2020 Chevrolet Equinox
Confirmed Service Customer
3/17/2026
Your services are too expensive. If I have to get any extensive work done with my car I would need to go elsewhere.
3/18/2026
We appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (585) 768-2251 when you have a chance. Thank you, and we look forward to hearing from you.
Le Roy, NY
Daniel P|2023 GMC Sierra 1500
Confirmed Service Customer
3/27/2026
Great service
3/30/2026
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
CALEDONIA, NY
Brandon E|2026 GMC Sierra 1500
Confirmed Sales Customer
3/30/2026
Jim made the leasing experience very smooth and easy. A pleasure to work with have keassd 4 vehicles from jim
Batavia, NY
Antonette B|2018 Chevrolet Cruze
Confirmed Service Customer
3/30/2026
Favorite Chevrolet dealership around
Hilton, NY
Brian S|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
4/4/2026
I recently took my truck in for a heated steering wheel recall, and to have them install Tow mirrors. Several hours into my first visit they let me know they didn’t order the harnesses for my Tom ears so they couldn’t install them properly. They told me I’d have to come back the following week to install the harnesses while driving home I realized my heated steering wheel that was just installed didn’t work as well as now my cruise control didn’t work. I let them know and they said they’d look at it the following week upon my next visit several hours in they let me know that they ordered the wrong harnesses for my two ears and will not be able to install them properly. They also let me know they ordered the wrong steering wheel so I’d have to come back a third time wasting my time and gas three weeks in a row to do a job that was supposed to take one day very dissatisfied
Piffard, NY
John F|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/8/2026
Everyone was very professional and courteous. There was a little issue with my bill bt it was quickly resolved.
Nicholas A
4/9/2026
John, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Byron, NY
Robert R|2026 GMC Sierra 1500
Confirmed Sales Customer
4/8/2026
Everyone who helped was so friendly.and helpful.
Ryan Flagg
4/9/2026
Robert, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
NUNDA, NY
Thomas S|2026 Chevrolet Trax
Confirmed Sales Customer
4/10/2026
It was great
Ryan Flagg
4/11/2026
Thomas, thank you so much for the positive review! If you're ever in need of more help, please let us know!
Le Roy, NY
Roger L|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/22/2026
I want to start by saying Heather and the entire staff in service desk area are excellent. Always making sure your questions are answered.The manager very accommodating and approachable. Aiden, the one that did my tires and rim swap was excellent, very caring.Courteous and professional even helped me load the tires and rims back into the trailer. Thank you very much. Spending 30 years in the military, we made sure we looked for people like this, that were good representatives of our organization. And I believe your service department and the techs are a great representation of your organization. Thank you for taking care of my vehicle. Roger and Connie Rebman
Rochester, NY
Anthony A|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/23/2026
Tim Hodges, in a very professional manner, makes the buying experience a simple, thorough, efficient, and pleasurable experience.
Helena, NY
Wallace H|2026 Chevrolet Trailblazer
Confirmed Service Customer
4/14/2026
Great service and very knowledgeable members of their team! Very satisfied with the service!!
Heather Grainy
4/15/2026
We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
Batavia, NY
Kevin C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/20/2026
Service not good
Douglas Curry
4/21/2026
Kevin, thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (585) 768-2251.
Batavia, NY